Friday 23 September 2011

Dynamics CRM 2011 - Outlook Reminders and Flags not working

One of my team noticed (after being 15 minutes late for a meeting) that they were no longer receiving Reminders for appointments in Outlook 2011.

On further investigation Reminders worked CRM was disabled but not when CRM was enabled.  They were on the latest rollup at the time, Rollup 3.

This led me to search the Knowledge Base and I found the following;
http://support.microsoft.com/kb/2586274

Outlook Reminders and Flags not working after installing Microsoft Office 2010 SP1 or Public Update 2583910 for Office 2007 with Dynamics CRM 2011
Symptoms
After installing Microsoft Office 2010 SP1 or the September 13, 2011 public update for Outlook 2007 (2583910), you notice that you are not getting reminders for your appointments anymore. Also using the flags to mark your follow-up items no longer work. When trying to flag an item for follow-up the item will be marked as completed and the flagged items will not show in the To-Do Bar.

Resolution
The fix for this is included in the August update for Office 2010. http://support.microsoft.com/kb/2588842

The Outlook 2010 update needed to resolve this issue is available on this KB
http://support.microsoft.com/kb/2584053

The Outlook 2007 update needed to resolve this issue is available on this KB
http://support.microsoft.com/kb/2553028




I simply installed the update above and this did the trick.  I hope this helps somebody having the same issue with reminders / notifications

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